Privacy Policy

The content on this website is maintained by The Random House Group Limited (Random House), 20 Vauxhall Bridge Road, London, SW1V 2SA. If you would like to provide feedback regarding the website, please email us at: sitefeedback@randomhouse.co.uk. The sale of books through this website is carried out by The Book Service Limited (TBS), Distribution Centre, Colchester Road, Frating, Green, Colchester, Essex, C07 7DW, a subsidiary company of Random House. For order enquiries, please use the order enquiries form in the My Account section of the site.

This privacy policy, together with the Terms and Conditions and Sales Terms and Conditions (if applicable), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this privacy policy carefully. By visiting this website you are accepting the terms of this privacy policy. It is the stated policy of Random House and TBS that they will act in accordance with current legislation and aim to meet current best practice with regard to the processing of personal data. Random House and TBS are both registered as data controllers in the United Kingdom under the Data Protection Act 1998.


Random House and TBS take your online privacy seriously. You may visit this site anonymously as often as you like without providing any personally identifying information (such as your name, address or email address). We do not collect personally identifying information from you except when you specifically provide it, and we protect the information we receive. With your consent we may gather personal information from you through website sales, surveys, competitions and newsletters. We do not generally link your name to cookies unless you specifically provide your name to us as part of surveys, competitions and newsletters, and we do not share it with third parties which are not affiliated with Random House without obtaining your consent first. Please read below for a further explanation of the information we gather and how we use it.


1. Collection of data and how information we hold about you can be used
As you explore our website, you will come across places in which we ask you to provide us with information about yourself. We explain each of these below. We will not use your name or email address for any purpose other than as stated.
1.1 On the sales part of this site, we will require personal information from you such as your name, billing address, email address, contact telephone number, payment card information for the purpose of processing and fulfilling your sales order. We will collect, hold and process that information including passing such elements of this information on to third parties, who may be within the Random House Group or an agent acting on our behalf, as is necessary for that purpose. We will require that any such third party must process your personal information in accordance with this Privacy Policy and in accordance with the Data Protection Act 1998. We will also retain information relating to your sales history so that you can check your own order history in the My Account section and for the purpose of marketing research. By ordering Goods from us, you are agreeing that Random House and TBS may use the information you provide to us and information about your account for marketing purposes. This will include sending you marketing by email if you have indicated in the My Account section that you wish to receive email marketing from us. This information will not be shared with other companies.
1.2 We may ask for your email address and your name (along with a competition answer), so that we can contact you in the event that you win. If you decide to participate, we will not use your name or email address for any purpose other than as stated.
1.3 In some places in this site, we ask for your feedback, opinion or suggestions, and provide you with a link for emailing us your response. But again we will only use the email address we receive from you for the purpose of responding to your questions or suggestions.
1.4 On occasion, we seek to gather a broader profile of some of the visitors to sections of this site (e.g. through surveys or competitions). The information that we request, may be provided to our editorial, marketing or publicity departments. It may also be shared with our content providers, such as authors, advertisers or other publishers, to provide them with demographic information about the visitors to our site.
1.5 An additional area in which we ask for your name is on bulletin boards or forums – places on the site where you can participate in a discussion of a particular subject by posting written comments which are then entirely public. You must register your details in order to do so. Registration information will not be disclosed and is for security purposes. You should be aware that if you do disclose personal information on the bulletin boards or forums, that information can be collected and used by others and may result in unsolicited messages from third parties. By participating in these forums, you should remember that you are legally liable for the material you post, including libel and copyright infringement.


2. Storage, correction and disclosure of personal data
2.1 We will retain the data we hold concerning you for as long as it is necessary to do so. We will retain and disclose personal data to authorised authorities without your consent where we are required to do so under the law. Should you wish Random House to cease using your data as set out in this policy, please remove your details from the My Account section. Please be aware that by doing this you may not be able to take advantage of many of our features. Should you discover any inaccuracies in your personal information, please update your details in the My Account section. We will then correct our records.


3. Removing Your email address 
3.1
All of our email newsletters include instructions on how to unsubscribe. Please follow these instructions to remove yourself from our individual lists. If you have previously provided us with your email address or any other information and later decide that you do not want us to have it, please update your details in the My Account section.


4. Cookies 
4.1 Cookies are electronic tags that most websites place on your computer in the process of sending your computer a file, such as a web page. We use them as well. A cookie can tell us when a computer that has previously visited our site returns, and what pages it requests on each of its visits. Cookies help us keep track of how our visitors (or more accurately, their computers) use our site, including such things as the type of browser they use, the frequency of their visits and the pages that are most popular. They can help smooth your travel through our site by keeping track of information that has already been provided by your computer so that you do not need to re-enter it. In no event does the cookie we place on your computer tell us anything about your visits to other websites (except those you enter through a link on our site), or your use of the internet in any other way. If you would still prefer not to receive any cookies, most browsers can be set to refuse cookies or to alert you when one is being sent. However, some portions of this site may not function properly if the cookies are disabled.


5. Links to other sites 
5.1 Our site contains links to other sites that are not under our control, even though they may use the Random House name or logo on their site through an agreement with us. Such other sites do not necessarily follow our privacy policies, and may place their own cookies on your computer. This practice is standard on the Web. We do not control cookies placed on your computer by third parties whose advertising or links appear on our site.  


6. Security of private information 
6.1
We would like to be able to tell you that the personal information you provide us with is absolutely safe. Unfortunately, several well-publicised instances of computer security breaches make it impossible for anyone to be so confident. However we take reasonable steps to protect the information you provide us from theft, alteration or unauthorized inspection.


7. Parents and guardians 
7.1 We encourage you to get involved with your children’s online usage and to be aware of the activities in which they are participating. We also ask you to check back here regularly to see what our latest policies are, particularly those relating to children. You should be aware that if your children voluntarily disclose their names, email addresses or other information on bulletin boards or chat areas of other websites, such disclosures may result in unsolicited messages from other parties. We suggest that you discourage your child from providing such information on this site or elsewhere unless you are confident that the information will not be misused.